Frequently Asked Questions (FAQs)

A new website build costs between 5K$ and 25K$+GST. It includes complete design, development, testing and training.

Sorry No, but If you need a copywriter, we can introduce you to one of our copywriting partners and they can send you a quote based on your needs. Price can vary between a few hundred to a few thousand, depending on how much copy you need.

It normally takes between 4- 10 weeks to finish a project, however, exact timeline depends on the project requirements. The timeline also depends on when we get website content including images and text from you. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

The whole process is divided into three stages i.e. design, development and deployment. Here are the main points:

• First, we design the Homepage of the website and send it to you for review. Our design team will create a look and feel to appeal to your audience. The design will have a modern layout & hierarchy that is clear & simple to understand.
• Within the first week, we will send you the home page design for your feedback.
• We make a few design revisions until you approve the design, as long as the revisions are in agreement with the original brief.
• Once you approve the home page design, we will start designing the inner designs.
• Once all pages of the website design are approved, we start building the website on WordPress CMS.
• The completed website is uploaded on our test server and shared with you for your approval/feedback.
• You review the website and sends us feedback. Once both parties are happy, we upload the website on the live domain.
• The above process applies to most of the projects we undertake, however, it may differ based on the project requirements.

Yes, with all websites that we create for you, we automatically sign the intellectual property rights over to you when have paid in full.

Sure, you can easily edit the content including text and photos. WordPress is a user-friendly Content Management System (CMS) and requires a little technical knowledge.

Depending on the requirements we agree on we could need…

• Images to be used on the website.-Content for the website e.g. text, PDFs etc.
• Any Videos you would like adding to the website.-Login details to your existing website.

WORDPRESS is an easy to use CMS. After the website is live we provide full support and help you in understanding the CMS.

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

Yes, we provide Managed WordPress hosting. Please check details here.

Our maintenance plans include regular updates, security monitoring, backups, website optimisation, and peace of mind knowing your site is always performing at its best. For a full breakdown of our services, visit the WordPress Maintenance Plans page.

Absolutely! We specialise in supporting WooCommerce stores. From plugin updates to resolving technical issues, we ensure that your eCommerce site stays secure, functional, and optimised for your customers.

Yes, our maintenance plans are flexible, and you can cancel at any time. There are no long-term contracts or hidden fees—just reliable, ongoing support when you need it.

Yes, optimising website performance is a core part of the services we offer. Our team will analyse your site and implement solutions to improve loading times, enhance user experience, and support better search engine rankings.

Yes, all our plans include access to experienced developers who are ready to assist you. Whether you need help with troubleshooting, implementing new features, or making adjustments, our developers are here to ensure your website runs smoothly and meets your expectations.

We take care of everything. Upgrades, security, migrations, you name it – we’ll handle it. In the long run, this absolutely winds up saving you time, money, IT resources, and so much more.

Absolutely, if your website is hacked or infected by a Malware we will fix it. Its included in the plan.

Absolutely, yes.

We are based in Auckland, New Zealand.

Getting started is simple! Please feel free to contact our support team by email or chat. Our team is ready to assist you every step of the way.

Yes, we offer support for various customisation tasks. Depending on your needs, we can help with design adjustments, feature additions, and other enhancements to improve your site’s functionality and appearance.

We will need access to your current web hosting and WordPress admin logins. If you’re unsure how to find these details, don’t worry—our team can help you gather them. Alternatively, you can connect us with your previous web developer or maintenance provider for support.